Frequently Asked Questions

Where do you ship?

We deliver to Canada with free standard shipping and no minimum order value.

What currency do you use?

Prices are shown in the currency displayed at checkout. For the Canada market, the intended store currency is Canadian dollars (CAD).

When will my order arrive?

Allow 1-3 business days for processing and 5-12 business days in transit: an estimated 6-15 business days in total. The cutoff is 5:00 PM Mountain Time. See our Shipping Policy for details.

Can I return a purchase?

Request a return within 30 days after delivery. Eligible items must be unused and in their original condition. Ordinary return postage is paid by the customer; we arrange or reimburse return postage for damaged, incorrect or defective goods. There is no restocking fee. See the full return policy.

How long do refunds take?

Approved refunds are processed within 5-10 business days after the return is received, inspected and approved. Your payment provider may take additional time to display the credit.

Can I exchange an item?

Return an eligible item and place a new order for the item you prefer.

How do I track an order?

Use the link in your shipping confirmation. Visit Track Order for help.

What if something arrives broken?

Contact us with your order number and, if possible, photographs of the damage and packaging. We will help arrange a resolution.

Lunora is operated by DEVIN LYNDELL LLC.
644 W Dana Ave, Mesa, AZ 85210, United States
Email: service@devinlyndell.com
Phone: +1 (786) 309-7396